On August 9th Mohawk performed an extensive business systems upgrade. As a result of the upgrade, we’re experiencing significant challenges providing a “business as usual” customer experience.
Please know that our entire Mohawk team is working diligently to expedite a solution to the service issues related to stock check, order processing, shipments, and invoicing. Samples and e-commerce orders are experiencing similar challenges.
As a result, our Customer Support response times are extended due to the increased call volume and emails. We are attempting to respond to all messages within 24 hours.
We thank you for your patience and support through this system transition. Please don’t hesitate to reach out to your Mohawk Sales or Business Development Manager with additional questions or requests.
We are making improvements every day and expect you will see the Mohawk experience you’ve come to trust returning very soon.
Melissa Stevens
Chief Revenue Officer, Mohawk