General
- Ground shipments will ship within 2 business days.
- Same day delivery is excluded for LTL and Freight Policy/Pool shipments. If you require same day delivery, please contact Customer Service at 1-800 the mill to place your order.
- On occasion, you will see an alert message when adding items to your cart that require an additional 1-3 days for handling time prior to shipping. All items in any orders containing this handling requirement will require an additional 1-3 days for handling time.
- Sample orders of more than 20 lines may take an additional 2 business days to service.
- We do not ship on Saturdays, Sundays or national holidays.
- We do not offer Saturday deliveries.
Order Cut-Off Times
The order cut-off time varies depending on the items you're ordering and the shipping method you choose.
Samples and broken cartons of paper and envelopes from the Waterford, NY warehouse:
- UPS: 4:00 PM EST
- FedEx: 4:00 PM EST
“In stock” cartons from Central/Ohio and Eastern/New York warehouses:
- UPS: 1:00 PM EST
- FedEx: 2:00 PM EST
- LTL: 4:00 PM EST
- Freight Policy/Pool: refer to your schedule
“In stock” cartons from Southwest/Southern California Warehouse:
- UPS: 5:00 PM PST
- FedEx: 2:00 PM PST
- LTL: 6:00 PM PST
- Freight Policy/Pool: refer to your schedule
“In stock” cartons from Northwest/Washington Warehouse:
- UPS: 3:00 PM PST
- FedEx: 3:00 PM PST
- LTL: 4:00 PM PST
- Freight Policy/Pool: refer to your schedule
