We are looking for a Customer Support Representative – Paper to join our Customer Support team. This individual will provide first-in-class support to our wide customer base in a friendly and efficient manner.  In addition to individual short and long term responsibilities, the CSR will be working with a team to complete daily tasks.  Being both customer-centric and a team player is pivotal to the CSR’s success in this role.


Your Responsibilities:

  • Maintaining a positive and professional attitude toward customers at all times
  • Handling the demands of a fast-paced work environment
  • Responding promptly to customer inquiries via phone and email
  • Handling inquiries ranging from order status, general product information and pricing
  • Becoming an expert of our product offering
  • Processing orders and returns
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with internal departments as necessary
  • Must successfully complete CSR onboarding (approx. 3 months)


Your Skills: 

The right person for this role is a self-starter with a strong attention to detail.  The following are also required:

  • High School Diploma required - Associates degree and customer service experience or inbound call center preferred
  • Effective time management skills
  • Must be able to work independently
  • Must be able to thrive in a team environment
  • Excellent written and verbal communication skills – A cover letter is recommended
  • Highly organized
  • Ability to problem solve and critically think
  • Ability to learn systems, process and product
  • Must have strong attention to detail/be highly accurate
  • Advanced experience and skills with computers/technology
  • Enthusiastic, dependable and open to a fast-paced environment 


Your Benefits: 

Mohawk is committed to being a great place to work. We offer a comprehensive benefits package that includes:

  • Medical, dental and vision plan
  • 401(k)
  • Student Loan Pay Down Program
  • Parental Leave
  • Generous PTO Program
  • Education Assistance                         


Application Information: 

Qualified candidates should send their resume to [email protected] or apply online at the link below.