Customer Support Representative - Envelopes


We are looking for a Customer Support Representative – Envelopes to join our Customer Support team. This individual will provide first-in-class support to our wide customer base.  A significant function of the job is quoting/estimating.  To be successful you will need to have strong math skills, attention to detail, the ability to critically think and work under the demands of a fast paced environment

 

YOUR RESPONSIBILTIES:

  • Maintaining a positive and professional attitude toward customers at all times
  • Handling the demands of a fast-paced work environment
  • Estimating/Quoting
  • Responding promptly to customer inquiries via phone and email
  • Handling inquiries ranging from order status, general product information and pricing
  • Becoming an expert of our product offering
  • Processing orders and returns
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with internal departments as necessary
  • Must successfully complete CSR onboarding (approx. 3 months)

 

YOUR SKILLS: 

The right person for this role is a self-starter with a strong attention to detail.  The following are also required:

  • High School Diploma required - Associates degree and customer service experience or inbound call center preferred
  • Experience in the paper or envelope industry is desirable
  • Experience with estimating and quoting is desirable
  • Strong math skills
  • Must have strong attention to detail/be highly accurate 
  • Effective time management skills
  • Must be able to work independently
  • Must be able to thrive in a team environment
  • Excellent written and verbal communication skills – A cover letter is recommended
  • Highly organized
  • Ability to problem solve and critically think
  • Ability to learn systems, process and product
  • Advanced experience and skills with computers/technology
  • Enthusiastic, dependable and open to a fast-paced environment 

 

YOUR BENEFITS: 

Mohawk is committed to being a great place to work. We offer a comprehensive benefits package that includes:

  • Medical, dental and vision plan
  • 401(k) Contribution of 3% of employee’s salary
  • Student Loan Pay Down Program
  • Parental Leave
  • Generous PTO Program
  • Education Assistance                                                                                                                                                                                                                                                                                                                                                                                             

HOW TO APPLY: 

Qualified candidates should send their resume to [email protected] or apply online at the link below.

APPLY ONLINE