Customer Service Representative
Cohoes, NY

We are looking for a Customer Service Representative who will utilize various system applications to ensure that customer commitments are satisfied efficiently and accurately.  The hours for this position will be 9:30am to 6:00pm.


Your Responsibilities:

  • Enter and process orders via email, fax and EDI in accordance to varying order cutoffs.
  • Learn to recognize potential customer order issues where as an order cannot be filled as requested.
  • Work with Sales Managers, Inside Sales, Production and Transportation department personnel for guidance and resolution in order to expedite customer orders and communicate order status to customers.
  • Communicate with supervisors and Trainer on unusual or special order requests.
  • Apply promotional pricing tools.
  • Apply regional inventory sourcing and availability.
  • Work with the Team to become knowledgeable in the research for pricing promotions.
  • Use BPCS, Microsoft Outlook and phone system
  • Maintain electronic and physical files and documents for emails, reports and faxes.


Your Skills:

The right person for this role is a self-starter with attention to detail and the ability to effectively manage deadlines.

  • Associates degree and customer service experience in a paper related industry or an inbound call center preferred.
  • Ability to multi task, prioritize and manage time efficiently
  • Must be able to work independently as well as within and be supportive of a team environment.
  • Excellent communication, organization, interpersonal, problem solving and follow up skills.
  • Ability to learn systems, process, product and adapt to change
  • Must be highly accurate


Your Benefits: 

Mohawk is committed to being a great place to work. We offer a comprehensive benefits package that includes:

  • Medical, dental and vision plan
  • 401(k) 50% match up to 6%
  • Student Loan Paydown Program
  • Parental Leave
  • Generous PTO Program
  • Education Assistance


How to Apply:   

Qualified candidates should send their resume to [email protected]